Loading…
17 August 2026
This version of the Terms applies to all orders placed on or after the last-updated date shown above.
Orders placed before that date remain governed by the version in force on the day of the order, available on request.
These terms of sale and use (the "Terms") govern the contractual relationship between the Customer and the publisher of the BuildQR service (the "Seller"):
These Terms set out the conditions of access to, use of and subscription to the BuildQR online service, provided on a subscription basis (the "Service").
The Service is available to professionals and consumers alike. A consumer is any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity. Provisions expressly stated to apply to consumers benefit consumers only; a professional Customer may not rely on them.
Subscribing constitutes full acceptance of these Terms and of the privacy policy they refer to. The Customer's own purchasing terms do not apply unless agreed in writing by the Seller.
BuildQR is an online application for creating, customising, hosting and managing QR codes and their associated content (documents, images, audio files, scan-time forms and the resulting records), and for reviewing usage statistics.
The Service is offered under several plans: a free plan and paid subscriptions (Starter, Pro and Business). Features, QR code types, quotas (active QR codes, storage volume, included scans, maximum file size) and retention periods for each plan are set out on the Pricing page, which forms an integral part of these Terms.
Subscribed scope and announced features
The contractual scope is the set of features actually available in the Service on the day of subscription. Features presented as "coming soon", "upcoming" or similar are indicative only: they constitute neither an undertaking to deliver nor an undertaking as to timing, and may not form the basis of the subscription.
The Seller develops the Service continuously and may add, modify or withdraw features, in particular for technical, security or regulatory reasons.
Where a substantial feature is withdrawn
If the Seller permanently withdraws a substantial feature included in the Customer's subscribed plan, it will give at least thirty (30) days' notice by email. The Customer may then terminate the subscription free of charge within thirty (30) days of that notice and obtain a pro rata refund of the paid but unused period.
The applicable prices are those displayed on the Pricing page on the day of subscription, in the currency shown.
The Seller is covered by the French small-business VAT exemption: "TVA non applicable, article 293 B du Code général des impôts". No VAT is charged and the prices displayed are the net amounts payable.
Payments are processed by the payment provider Stripe. The Seller has no access to complete card details, which are collected and stored by the provider.
Subscriptions are taken out on a monthly or annual basis and renew automatically for the same term until terminated as set out below. An invoice is made available in the Customer's account at each billing date.
Where payment fails, the Seller may suspend access to paid features after one or more unsuccessful collection attempts, of which the Customer is notified by email. Failing regularisation, the subscription is terminated and the account reverts to the free plan and its limits.
The Customer benefits from a free trial period of fourteen (14) days from the opening of their access. No payment is due during that period.
The Customer receives at least one email notifying them that the trial period is about to end.
Moving to the free plan applies that plan’s limits. QR codes exceeding the free plan quota are deactivated, not deleted: they become active again as soon as the quota allows.
The Customer may terminate a paid subscription at any time from their account, without reason or particular formality.
Termination takes effect at the end of the period already paid for (current month or year), during which the Customer retains access to their plan’s features. No refund, whole or partial, is due for that period, save where expressly provided for in these Terms or by law.
At the end of that period the account reverts to the free plan and its limits. It is not deleted: deletion is the separate process described under "Customer data".
The Seller may suspend or terminate a Customer’s access where these Terms are breached, in particular in the event of unlawful use of the Service, infringement of a third party’s rights, or conduct endangering the security of the platform. Save in an emergency or in the event of serious breach, suspension is preceded by a formal notice left unremedied for eight (8) days.
Where termination follows a breach by the Customer, no refund is due.
The Customer may change plan at any time from their account. An upgrade takes effect immediately and is charged pro rata for the remaining period. A downgrade takes effect at the next billing date, the Customer retaining their current plan’s features until then.
Effect of a downgrade
A lower plan carries lower quotas. Before downgrading, it is for the Customer to check that their usage (active QR codes, storage volume) remains compatible with the limits of the target plan. QR codes in excess are deactivated, not deleted.
The Seller may change its prices. Any change is notified by email at least thirty (30) days before it takes effect. The current price is maintained until the end of the period already paid for. A Customer who does not accept the new price may terminate free of charge before it takes effect.
This article applies only to consumer Customers. Professional Customers have no right of withdrawal.
A consumer Customer is in principle entitled to a period of fourteen (14) days to withdraw from a distance contract, without reason or penalty.
Waiver where performance begins immediately
Under article L221-28 13° of the French Consumer Code, that right can no longer be exercised in respect of digital content not supplied on a tangible medium where performance has begun before the end of the withdrawal period, with the consumer’s prior express consent and their express waiver of the right of withdrawal. By requesting immediate access to the Service, expressly waiving the right of withdrawal and acknowledging that it is thereby lost, the consumer Customer gives that consent: the right of withdrawal is then forfeited in full as soon as access is opened, and no refund is due on that basis.
A consumer Customer wishing to exercise the right of withdrawal before performance begins may notify the Seller by an unambiguous statement sent to contact@buildqr.app.
The Seller undertakes to use reasonable endeavours to keep the Service accessible twenty-four hours a day, seven days a week. This is an obligation of means, not of result.
The Service may be interrupted for maintenance, update or security work. The Seller endeavours to give advance notice of scheduled interruptions of significant duration and to schedule them at times of lower usage.
No quantified service level (guaranteed uptime, restoration time) is contractually guaranteed under the plans described in these Terms.
The Service relies on third-party technical providers (hosting, file storage, email delivery, payment processing). A failure of any of them may affect all or part of the Service without engaging the Seller’s liability beyond what the "Liability" article provides.
The Customer remains the owner of the content they upload and of the data collected through their QR codes. The Seller makes no use of it beyond providing the Service.
The following retention periods apply:
The Customer may export their evidence records in CSV format at any time from their account. That export is complete, free of additional charge and not conditional on any plan.
Deleting a QR code deletes its records
Records collected through a QR code are attached to that QR code. Permanently deleting a QR code deletes the corresponding records, with no possibility of restoration. Customers are advised to export their records before any deletion, or to deactivate the QR code rather than delete it where they wish to retain its history.
The Customer may request deletion of their account from their account settings. Deletion is then scheduled after a period of thirty (30) days, during which it remains cancellable by the Customer. On expiry of that period, account data is permanently erased, save for items the Seller must retain under its legal obligations, in particular accounting obligations.
The Customer is solely responsible for the content they distribute through the Service and for the destinations their QR codes point to. They warrant that they hold the necessary rights and undertake not to publish unlawful or misleading content, content infringing a third party’s rights, or content liable to engage the Seller’s liability.
The Customer shall indemnify the Seller against any third-party claim, action or award arising from the content they have uploaded, from the destinations their QR codes point to, or from their use of the Service. That indemnity covers the Seller’s defence costs.
The Customer is responsible for keeping their credentials confidential and for the use made of their account by the users they invite to it.
Processing data of people who scan
Where the Customer enables features that collect data from people scanning their QR codes (identity, signature, position, photograph), the Customer acts as data controller within the meaning of the GDPR and the Seller as processor. It is for the Customer to have a lawful basis, to inform the individuals concerned and to handle the exercise of their rights. The Seller provides the technical means of export and deletion required for that purpose.
The Seller acts as a host of the content
In respect of content uploaded by the Customer and of the destinations their QR codes point to, the Seller carries out a hosting activity within the meaning of article 6-I-2 of French Act No. 2004-575 of 21 June 2004. It exercises no prior control over that content and is under no general obligation to monitor it. Its liability may only be engaged where it had actual knowledge of the manifestly unlawful nature of the content and failed to act promptly to remove it.
The Seller is therefore not responsible for the content of hosted files, for the destinations the Customer’s QR codes point to, for the data the Customer collects through those QR codes, or for the use made of them by the people who scan them or by third parties.
The Seller may suspend or remove without notice any manifestly unlawful content reported to it, together with the QR code giving access to it, and informs the Customer accordingly. Such removal gives rise to no refund or compensation.
The Seller incurs no liability in the event of force majeure, the act of a third party, the failure of a technical provider, or use of the Service otherwise than in accordance with these Terms or its purpose.
As regards professional Customers, the Seller’s liability, on all grounds combined, is limited to the sums actually paid by the Customer over the twelve (12) months preceding the triggering event, and excludes indirect loss. That limitation does not apply to consumer Customers, who retain the benefit of their statutory guarantees, nor in the event of gross negligence or wilful misconduct, nor in the event of personal injury.
It is for the Customer to keep a copy of the content they upload and to export their records regularly. The Seller operates backups but does not guarantee restoration of data the Customer has themselves deleted.
The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. The processing carried out, its purposes, legal bases and retention periods are described in the privacy policy, accessible from the site footer.
The Customer and, where applicable, the individuals concerned may exercise their rights of access, rectification, erasure, restriction, objection and portability by writing to privacy@buildqr.app. Any person also has the right to lodge a complaint with the French data protection authority (CNIL).
Any complaint must first be addressed to the Seller at contact@buildqr.app. The Seller undertakes to acknowledge it and to respond within a reasonable time.
Consumer mediator
The consumer mediator covering the Seller is currently being appointed. Their details will be published here and communicated to consumer Customers as soon as they are available. In the meantime, any complaint may be sent to support, which undertakes to respond.
The Seller may amend these Terms. Customers with a current subscription are notified by email of substantial changes at least thirty (30) days before they take effect, and may terminate free of charge before that date if they do not accept them. Changes with no bearing on the parties’ rights and obligations, in particular purely formal changes, take effect on publication.
These Terms are governed by French law.
Failing amicable resolution, any dispute with a professional Customer falls within the exclusive jurisdiction of the courts of Créteil, France. A consumer Customer retains the right to bring proceedings before any court having territorial jurisdiction under the French Code of Civil Procedure, including the court for the place of their domicile.
For any question about these terms or the Service